Business Fibre Broadband & Fibre Landline Terms & Conditions

1) General 

1.A) These Business Fibre Broadband & Fibre Landline Terms and Conditions apply whenever Fibre is used to deliver broadband services to our business customers. 

1.B) These terms and conditions are in addition to our Business Terms and Conditions, which also apply. These Business Fibre Broadband & Fibre Landline  Terms and Conditions prevail to the extent of any inconsistency with those terms.

2) Local Fibre Company 

2.A) You agree to provide us with all information, assistance and consents reasonably requested to enable us, our contractors or suppliers (including a LFC) to obtain authorizations, licenses or consents that may be required to provide Fibre Broadband and Fibre Landline services to you and to install our Equipment at your premises.

2.B) If you preside in rented or leased premises, then it is your responsibility to get your landlord’s consent to the installation for the Fibre Broadband and Fibre Landline  services. As a tenant you will be required to confirm that you have obtained your landlord’s consent to all works required by the LFC to provide the broadband services being undertaken at the property.

2.C) You agree to be bound by your LFC’s end user terms as their network is used to provide the Broadband Services to you.  The current LFC End User Terms can be found at:

Chorus New Zealand Ltd -  www.chorus.co.nz/ufb-installation-terms

2.D) You must confirm your acceptance of the LFC’s End User Terms by signing a copy of the LFC’s End User Terms if the LFC asks you to when they come to install the connection. If you refuse to do so when requested by the LFC then the LFC may elect not to proceed with the installation, in which case we will not be obliged to provide services to you.

3) Availability

3.A) Business Fibre Broadband services are not available in all areas. If you are not in an area where Ultra Fast Business Broadband services are available you will be advised during the sign-up process.  Some of the factors that may mean you are unable to get Business Fibre Broadband services include no Fibre deployment by an LFC to your location, wiring, consent requirements and building set up.

3.B) If you move premises to a location outside of an Amplio Business Fibre Broadband area we cannot guarantee you will be able to stay on your service. We will advise you at the time of your move what service options are available to you.

4) Installation

4.A) Unless expressly set out otherwise in your agreement, you are responsible for all costs in relation to the installation of Business Fibre Broadband at your premises including any set-up charges.

4.B) To establish a Fibre connection lines and equipment must be installed.  On the day of install Amplio or the LFC technician will discuss with you what is required for installation at your property and the installation charges which will apply.

4.C) If you are not the owner of the property, or if you occupy a right-of-way or multi-unit dwelling, third party consents will be required.   You must provide us with all information and assistance required to assess what consents may be required. You must obtain the consent of the owner(s) of your premises to all works being undertaken at the premises and obtain or assist the LFC to obtain all other required authorizations, licenses and consents.

4.D) You must be present at your premises during the installation of the Business Fibre Broadband services.

4.E) You acknowledge that Services will not be able to be supplied until all required access, authorizations, licenses and consents are obtained.

4.F) You acknowledge that charges may apply if you deny Amplio or the LFC technician access to, or otherwise do not provide safe and timely access to, your premises to install relevant equipment or if you fail to consent to the actual work required for installation.

4.G) Installation of Business Fibre Broadband services at your premises may require trench excavation.  Restoration of such excavation will be limited to your LFC’s restoration policy.  This will be limited to restoration of the area where a trench has been dug and may include reinstating surfaces in a ‘like for like’ manner (i.e. grass with grass, concrete with concrete or asphalt with asphalt etc.), however if this type of restoration is covered the finish or match of the reinstated surface is not guaranteed. You are responsible for any restoration beyond the LFC’s restoration policy, including the costs of the restoration.

4.H) In some instances existing copper lines may need to be removed to lay the Fibre. Therefore you may not be able to revert back to your existing copper services once you move to an Amplio Business Fibre Broadband services.  Any changes to plans or termination of plan may result in additional fees.

5) Monitored Alarms

5.A) Amplio Business Fibre Broadband services are reliant on power.  In the event of a power failure the service will not work. Amplio does not guarantee that Amplio Business Fibre Broadband services will support all models of low speed analogue device(s) (for example: monitored alarms, low speed modems, sky set top boxes, faxes, medical alarms and eftpos).  It is your responsibility to contact your relevant service provider to ask whether such services are compatible with Fibre.  You should not sign up for services containing Amplio Business Fibre Broadband services if your provider cannot guarantee compatibility.  Amplio is not liable to you in relation to the foregoing.

6) Speed 

6.A) You acknowledge that statements about the speed of the Amplio Business Fibre Broadband services are not guarantees about continuous speed.  Where a download or upload speed is specific, the services are capable of burstable speeds up to the speed stated.  Where a download or upload speed is described as “maximum” you will receive the highest speed your broadband connection can deliver.  The actual speed your broadband connection can achieve may depend on a number of things including the equipment you use (including your computer), internal wiring and internet traffic congestion.  

7) Fibre Landline services

7.A) If you wish to port your existing phone number to your Amplio Fibre Broadband and Fibre Landline plan it will take up to 7 days to complete. The port will occur up to 7 days after the installation. Until the port is completed your existing phone service will continue to work and you will be billed for this period. You may be charged early termination fees or other charges by your existing service provider. Once the port is completed both your Amplio Fibre  Broadband and Fibre Landline  will be activated.

7.B) Each call is charged at the rate which is applicable when the call starts.

7.C) Where a call is not a local call, there is a one minute minimum charge for home phone calls.  All calls are rounded up and charged by the minute (e.g. if your call was for 1 minute and 40 second, you will be charged for 2 minutes).

7.D) Special numbers, 0900, 059, 0161, directory assisted calls, calling card access numbers, audio conferencing calls, will be charged at the applicable per minute rate of your calling plan. Calling features are billed on a monthly basis in advance on your billing cycle. If you cancel these services part way through the month you will still be billed to the end of your billing cycle. Amplio does not offer voicemail services as this feature is built into most modern home phone calling sets.

8) Equipment 

8.A) You are responsible for any phone sockets and wiring maintenance in the premises where the Fibre Broadband and Fibre Landline services are provided

8.B) If you notify us about a fault and we arrange for someone to visit your premises, you may be charged a fee for this if we find there is no fault, or the fault was caused by your wiring, equipment or hardware set up.

8.C) You understand and agree that only Amplio approved representatives may work on the equipment. If equipment on your property is attached to a structure, and you need the equipment to be moved so that you can conduct work on the structure, you must contact Amplio to arrange for the equipment to be moved and re-installed and you will be required to pay any associated costs.

8.D) We (or our suppliers) will remain the owner of any equipment unless we agree otherwise in writing.  You agree that you do not have any rights, title or interest in the equipment and that we or our suppliers may remove the equipment at any time.